Online Store Return Policy

Return Policy

We offer a 60 day return/ exchange policy for any unused goods still in their original packaging. The Items shipped back should look new and have ALL original packaging, stickers etc. If this is the case and the postage is marked within 60 days of the original purchase you will receive a full return. The Return may take from 5 – 7 business days to take hold and will only be accepted once we confirm the contents of the package.
The consumer will be responsible for the shipping costs for the majority of returns. Before sending the gear please make sure to fill out the Return Form Located in the useful information section on the right hand side of the screen. This form will let us know you’re planning on returning some gear and will help to expedite the process. After filling out this form you will receive an email with all of the information you have submitted. Please print out this form and include it in the return package.

Within that form you can choose to either pay for the shipping yourself or have us send you a shipping label. If you decide to have us send you a shipping label we’ll need you to fill out a bit of additional information on the form (Box dimensions and shipping weight). Once we have that information we will be able to email you the shipping labels – The cost of the shipping will be taken off of the return.

If the return is a result of our mistake please make sure to mark it as such. Any returns or exchanges that are due to our error ie. we send the wrong size / color or the gear arrives damaged we will make sure to take care of. As soon as you fill out the return form, we’ll make email you a shipping label on our dime. Please note that we do require a picture of the gear before we will be able to send a shipping label for the gear.
If we have already signed you up for online training then we will have to take the cost of the training off of the course ($75) . If you have partially completed the course then we will give you a prorated return depending on the classes you have already completed.
If you decide to cancel rental gear you must do so at least 2 days prior to the set pick up date in order to receive a full refund. If you wish to cancel Rental gear with less than 48 hour notice you will be liable for the full cost of the rental. If instead of cancelling the gear you wish to move the rental to another date this can be done up to 24 hours in advance with no penalty. You will only be aloud to move the gear once before forfeiting the rental.

Forms and Links

This is the required form for all returns. Returns received without this from completed (and a printed out copy in the return) may take longer to process or, in some cases, will be returned at your expense.

Return Form

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