Spots on charters can be booked online or by calling the shop. We are only able to reserve charter spaces with full payment. Once charter spots are booked, they are non-refundable. If there is a waiting list for the charter, and we are able to fill a cancelled spot with a customer on the wait list, we will issue a refund in the form of the original payment. Charter fees cannot be refunded due to late arrivals or no shows.
Payments for charters cancelled by boat captains due to weather or mechanical issues will be refunded by ECD. Due to the nature of charter boat schedules we are not able to reschedule cancelled recreational charters. When course related charters are cancelled, we will make every effort to reschedule a charter or find an alternative for conducting the course dives
Boat captains will make every effort to go to the scheduled charter sites, but may need to go to alternate sites due to weather or other factors. If the site changes result in diving standard sites vs more specialized ones (ie, staying inshore when a Stallwagen charter was scheduled) the difference in price will be refunded by ECD.