We offer a 60-day return/exchange policy for any unused goods still in their original packaging. The Items shipped back should look new and have ALL original packaging, stickers, etc. If this is the case and the return is marked within 60 days of the original purchase you will receive a full refund. The funds may take from 5 – 7 business days to process and will only be started once we confirm the contents of the package and issue the refund.
This section applies to all courses and training programs. All training programs are fully refundable if no part of the program has been started for up to 60 days after purchase. If the home study has been started the cost of the training materials will come off any refund up to 60 days after purchase. If the class or in-water training has been started the refund will be prorated up to 60 days after purchase. No training program is refundable over 60 days after purchase. Training programs are transferable for 1 year after purchase.
If you decide to cancel rental gear you must do so at least 2 days prior to the set pickup date in order to receive a full refund. If you wish to cancel Rental gear with less than 48-hour notice you will be liable for the full cost of the rental. If instead of canceling the gear you wish to move the rental to another date this can be done up to 24 hours in advance with no penalty. You will only be able to move the gear once before forfeiting the rental.
The consumer will be responsible for any shipping costs for returns. Before shipping please contact East Coast Divers for return authorization.
If the return is a result of our mistake please make sure to mark it as such. Any returns or exchanges that are due to our error ie. we send the wrong size/color or the gear arrives damaged we will make sure to take care of it. Once you have contacted us we’ll make and email you a shipping label on our dime. Please note that we do require a picture of the gear before we will be able to send a shipping label for the return.