We offer a 60-day return/exchange policy for any unused goods still in their original packaging. The Items shipped back should look new and have ALL original packaging, stickers, etc. If this is the case and the return is marked within 60 days of the original purchase you will receive a full refund. The funds may take from 5 – 7 business days to process and will only be started once we confirm the contents of the package and issue the refund.
Once you have signed up for a course, we’re reserving a spot in that course for you and excluding others from joining the course. Because we have limited space in each course we are not able to issue refunds for training cancellations.
Training courses are fully transferable to another person at any time before the course start date. If the course materials have been opened by the original student, they are non-transferable and the new student will need to pay SSI MSRP for training materials.
If a student becomes unable to attend a course they signed up for 15 days or more before the course start date, we can offer a one time complimentary reschedule of the course. If a student would like to reschedule 8-14 days before the start date , the course can be rescheduled with a fee due upon rescheduling of 25% of the course cost. If a student would like to reschedule 7 or less days prior to the course start date, the reschedule fee is 50% of the course cost. Course credits are valid for up to 24 months after the initial course start date and a course can only be rescheduled once.
Once a course has started, students who miss a session have the option of either rescheduling with a 50% of the course cost rescheduling fee or paying for a private make-up session to complete the missed session. Private session costs vary, please email training@ecdivers.com for private session costs for specific course sessions.
If you decide to cancel rental gear you must do so at least 2 days prior to the set pickup date in order to receive a full refund. If you wish to cancel Rental gear with less than 48-hour notice you will be liable for the full cost of the rental. If instead of canceling the gear you wish to move the rental to another date this can be done up to 24 hours in advance with no penalty. You will only be able to move the gear once before forfeiting the rental.
The consumer will be responsible for any shipping costs for returns. Before shipping please contact East Coast Divers for return authorization.
If the return is a result of our mistake please make sure to mark it as such. Any returns or exchanges that are due to our error ie. we send the wrong size/color or the gear arrives damaged we will make sure to take care of it. Once you have contacted us we’ll make and email you a shipping label on our dime. Please note that we do require a picture of the gear before we will be able to send a shipping label for the return.